5 Ways AI Is Transforming the Retail Industry

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How To Use AI In Retail Industry

The retail industry of the region is going through a rapid transition phase. This is driving the demand for advanced technologies to improve operations and customer experience. For instance, as per the SAP SE analysis, China has secured a 23.4% share of AI investments for the commerce and retail industry.

North America Accounts for the Largest Share

When you can’t find the right words to describe that awesome dress a blogger showed off on Instagram but want to buy a similar one, visual search can help you. Make a screenshot, upload an image to a visual search tool or app, browse suggested outfit options, and choose the one that fits your style and budget. According to the 2018 State of Chatbots research, customers mention 24-hour service , the ability to get instant responses to inquiries and answers to simple questions among potential benefits of chatbots. The LoweBot recognizes shoppers using 3D scanning, greets them, and helps customers navigate the store to find an item of interest – laser sensors allow it to accurately measure distances to objects.

What are the benefits of AI in retail?

AI technology improves the operational effectiveness and performance of both businesses and decision-makers by carrying out comprehensive data analysis, automating operations, and powering data-based decision making.


Customers keep and pay for the items they like and return the items they don’t like. An AI algorithm remembers each customer’s preferences so that future boxes can better fit their style. The non-subscription boxes are easier for customers than searching for individual How To Use AI In Retail Industry pieces. Customers open the app when they’re in the store and can chat with an AI bot to get directions to a specific item or check if something is in stock. The bot can even detect if a customer is getting frustrated and alert a human employee to go help the customer.

Streamlining supply chain and logistics

Trusted by Walmart, Zeekit uses AI technology to dress anyone virtually in any item of clothing found online. Zeekit’s introduction of interactive fitting rooms to millions of shoppers may expedite the technology’s availability across the retail landscape. By integrating smart mirror technology in the store, clothing brands can help visitors check how the piece of clothing is looking on them. We outline low-budget innovative strategies, identify channels for rapid customer acquisition and scale businesses to new heights. Identify usability issues, discuss UX improvements, and radically improve your digital product with our UX review sessions.

How To Use AI In Retail Industry

The services provide higher engagement and personalized recommendations to help customers. Zeta Global employs AI technology to provide “Person-Based Marketing” via its cloud in different ways through the use of data and analytics. Individual-level data is combined with marketing automation and AI to identify potential customers and personalize experiences.

Omnichannel Retail Technology

“We help retailers with a variety of their challenges, including better inventory prediction using their point-of-sale data combined with external factors such as weather, local events, and economic uncertainty. These models are automatically generated and updated weekly as more data is collected, meaning retailers don’t need a technical person managing the process or export data,” notes MindsDB co-founder Adam Carrigan. Customers used to chat with a counter clerk who knew the products and assembled orders. But a new wrinkle was added with the introduction of self-serve grocery stores.

What is the future of AI in retail?

Ensuring A Better Future For Retail

Retailers will rely on AI to research, price and manage their in-store products. Along with that, they will also use the technology to enhance in-store customer experiences. AI is efficient, predictive and accurate.

Facial recognition not only enables checkout in new generation stores but also allows for solving operational issues and customize experiences. The standard option to start a chat with a human customer representative is included as well. The demand forecasting model that runs on Nvidia GPUs achieved 1.7 percent higher prediction accuracy compared to the existing system.

The Value of Artificial Intelligence for Retail in 2022

While retailers are swimming in data that can help them make sense of this complex landscape, functional silos and a lack of strong data governance make it difficult to get enterprise-wide data insights. So retailers are missing the big picture—they need to be truly data-driven and realize their retail digital transformation. AI applications are increasingly able to identify specific people based on limited data.


How To Use AI In Retail Industry

The company started testing the technology at the end of 2017 at its Pasadena restaurant and plans to roll out the technology worldwide in the next 12 months. Self-checkout kiosks, designed and patented in the 1990s, became a popular alternative to cashier lanes in the early 2000s. Retailers aimed to free customers from wasting time in long checkout lines, letting them scan and pay themselves. Such an initiative was one of the answers to growing customer demand for a smooth shopping experience as well as being responsive to competition in the industry. Let’s find out how retailers invest in high tech to impress customers in physical stores and use tools to increase the efficiency and speed of their operations. Our partners are here to assist your organization at every level to build and execute transformative AI strategies, products, and services.

Supply chain management and logistics.

Moreover, Artificial intelligence-based chatbot assistance is gaining popularity across the retail industry owing to its highly efficient consumer service. This chatbot provides personalized and dedicated responses to customers, boosting consumer satisfaction. Technological advancements in the retail sector, such as computer vision, are gaining traction at brick-and-mortar outlets. Computer vision is a distinctive type of AI deep learning in retail that interprets and “sees” visual data. This advancement opens the opportunity for new retail across inventory management, demand forecasting, customer experience, and more.

  • Artificial intelligence in retail is one of the more prevalent examples of how this technology can truly transform an entire industry.
  • Intel® RealSense™ technology enables vision‑based solutions designed to help you understand the retail environment in 3D.
  • When the customer gets to their local Starbucks, the order will be waiting and they can skip the line.
  • The Minimum Advertised Price is the lowest price that any retailer can quote for the sale of a product.
  • Customers used to chat with a counter clerk who knew the products and assembled orders.
  • It also can answer basic questions in multiple languages using speech recognition.

Thus, AI in the retail industry creates a bunch of opportunities for retailers in the future. In the below session, we compiled the best use cases andbenefits of AI in the retail industry. For example, retailers can use OCR to search from huge repositories to quickly find the right document, as well as enter said document and search within it for the right information. It can be used to scan and extract data from a Bill of Lading, purchase orders, packing lists and more. Moreover, by leveraging the OCR invoice system, retailers can create templates for thousands of invoices without the need for user interaction.

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Anjali is a young techie who has spent a major part of her life in Delhi. She believes that this city got in her a love for theatre and travelling. She dreams of changing the world through technology and in the meantime also, voyage the mountains of Leh on a Bullet.